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Up-to-Date System Information:

Update PCOUNTER Version

posted 9/2/2015 4:59:27 PM
closed 9/2/2015 10:59 PM

Who is affected?

All Student Lab Print Users and Charged Print Jobs

Problem:

Update PCOUNTER Version

Systems Involved:

UW Student Labs

Details:

I will start the process after 10:00 PM 9/2/2015. I will make an snapshot of the server prior to upgrade. I will upgrade the pcounter software to the latest version. Expected downtime 30 minutes

Updates:

9/2/2015 10:30:08 PM:
PCOUNTER software updated and GRAIL is operational. Tested printing and charging. The pcounter charge data looks good as well as print reports

Problem Resolution: 

IT personnel have updated the pcounter software and tested printing GRAIL is back online

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

 

Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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