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Up-to-Date System Information:

Office 365 Web Interface Issues

posted 9/2/2015 8:22:33 AM
closed 9/2/2015 10:40 AM

Who is affected?

Users logging into Office 365 using a web browser.


Office 365 Web Interface Issues

Systems Involved:

Office 365


Users logging into the Office 365 web interface are unable to see all of the applications on the app menu. Instead only a small subset are available. In addition other menu options like Office 365 settings are also not available. In addition some operations in the web interface are slow or may time out.


9/2/2015 8:53:49 AM:
The issue seems to have improved for our test users and they are no longer experiencing the problem. Microsoft indicates that they have mitigated the issue, but they have not closed out the service health issue yet. The cause of the issue is still being investigated by Microsoft.

Problem Resolution: 

Microsoft has resolved the issue. Preliminary Root Cause: A validation procedure was causing slightly higher than normal resource utilization. The high resource utilization due to the validation procedure was coupled with unexpected high service activity and is suspected as the cause of service degradation.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk ( if you have any questions.


Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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