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Up-to-Date System Information:
Shibboleth upgrade 8/12/15
posted 8/11/2015 1:00:17 PM
closed 8/17/2015 8:41AM
Who is affected? |
Users who utilize the following systems that use Shibboleth for authentication: AcademicWorks |
Problem: |
Shibboleth upgrade 8/12/15 |
Systems Involved: |
Other |
Details: |
At 6:30AM on Wednesday 8/12/15 the Shibboleth services will be switched to new servers running the latest version of the Shibboleth software. There will be no downtime during this switchover. Users who have problems signing into the above services after the switch should clear their browser cookies and cache, restart the browser and try the login again. If problems remain after following the above instructions then users should contact the helpdesk. Please include the name of the service that was being logged into, the error message that was displayed (screen shots are preferred), the browser used and version number of the browser and the time the login was attempted.
|
Updates: |
8/12/2015 6:29:13 AM: |
Problem Resolution: |
This event will be updated after the switch is made. |
Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.
Priority Levels:
High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly
Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours
Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours
None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.
