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Up-to-Date System Information:

UWStudent lab login delays

posted 6/30/2015 9:58:47 PM
closed 6/30/2015 11:50 PM

Who is affected?

Users attempting to log into UWStudent lab nodes.


UWStudent lab login delays

Systems Involved:

UW Student Labs


Users attempting to log in to UWStudent lab nodes are experiencing delays of upwards of 5 to 10 minutes. When accounts do log in they receive a message that they have been logged in with a temporary profile. The behavior has been confirmed in Coe Library, the ITC 101 computer lab and the Remote lab system. Behavior was first reported around 9:00pm and was last confirmed as a continued problem around 9:50pm


6/30/2015 11:55:24 PM:
Rebooted the Isilon and service appears to be restored.

Problem Resolution: 

Jesse Ballard has paged both TSS - Infrastructure and TSS-Ent Services/Labs at about the issue around 9:58pm

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk ( if you have any questions.


Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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