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Up-to-Date System Information:

SharePoint Online Connectivity Issues

posted 6/23/2015 8:48:22 AM
closed 6/23/2015 1:12 PM

Who is affected?

Users attempting to access SharePoint Online Team Sites and OneDrive.

Problem:

SharePoint Online Connectivity Issues

Systems Involved:

Office 365

Details:

Currently users attempting to access SharePoint Online Team sites are unable to. The page starts to load, but does not complete.

Updates:

6/23/2015 10:47:46 AM:
Current Status: Engineers are developing a fix which will be deployed to the affected Structured Query Language (SQL) capacity to remediate SharePoint Online latency. User Experience: Affected users were experiencing latency when accessing or rendering SharePoint Online content. While the service is in read-only mode, users will have access to SharePoint Online sites, but will be unable to upload documents or make changes to documents and sites.

6/23/2015 9:41:29 AM:
Current Status: Engineers are shifting SharePoint Online traffic to a portion of backup capacity to provide read-only functionality while the underlying root cause of impact is determined and addressed. User Experience: Affected users are experiencing latency when accessing or rendering SharePoint Online content. While the service is in read-only mode, users will have access to SharePoint Online sites, but will be unable to upload documents or make changes to documents and sites. Preliminary Root Cause: As part of our efforts to improve service performance, an update was deployed to the SharePoint Online infrastructure; however, the update caused a portion of the Structured Query Language (SQL) capacity to become non-responsive.

6/23/2015 9:21:18 AM:
Here is the current status from Microsoft. Current Status: Engineers are analyzing the service infrastructure to identify the root cause of impact and formulate a remediation plan. User Experience: Affected users are experiencing latency when accessing or rendering SharePoint Online sites.

Problem Resolution: 

Final Status: Engineers have deployed the fix and shifted traffic back to the primary SharePoint Online infrastructure.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

 

Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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