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Up-to-Date System Information:

Password reset utility is unavailable

posted 5/22/2015 7:08:34 AM
closed 5/22/2015 11:19 AM

Who is affected?

Enrolled students who are trying to register with the password reset utility, or enrolled students who are trying to reset their password using the utility.

Problem:

Password reset utility is unavailable

Systems Involved:

Other

Details:

The license expired for the software on 5/21/15.  Until we get a new license the utility is unavailable.

Problem Resolution: 

A new license has been installed and the utility is again functioning.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

 

Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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