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Who is affected?	UW Email Users
Problem:	Office 365 Spam Filtering
Systems Involved:	Office 365
Details:	We are receiving reports that the Office 365 Spam filtering is aggressively marking email as spam that should not be and filtering it to users Junk Email folders.
Updates:	5/21/2015 3:08:43 PM: The workaround we put in place has prevented mail from being moved to the Junk Email folder, but the underlying issue has not been resolved. We are working with Microsoft to come up with a long term fix. 5/21/2015 12:25:17 PM: Updated 5/21/2015 - We have adjusted the Bulk Email Spam Filter setting for Office 365 to be less aggressive. We are monitoring to determine if the change has alleviated the problem.
Problem Resolution:	Microsoft has removed our internal mail servers from the Bulk Sender list for Office 365 and has whitelisted them to prevent them from being added again in the future.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

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Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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