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Up-to-Date System Information:

Network-Student Storage Issues

posted 5/2/2015 9:42:37 AM
closed 5/4/2015 11:00AM

Who is affected?

Reports have been received from the classroom building (undergraduate research presentations are occurring there today) at Coe library, and IT of log on issues.


Network-Student Storage Issues

Systems Involved:



At approximately 9:12 am on Saturday May 2, reports came that in all classrooms in classroom building, students had been logged onto temporary accounts, but those accounts were not working. At approximately 9:15 am I received a call from the Coe 202 computer lab assistant that users were unable to log-on to the student lab network. The lab assistant explained that the issues were similar to the issues which were occurring yesterday when the network went down in the afternoon. Users are still able to access the wireless network, so it seems to be the student storage that is affected.


5/2/2015 12:08:17 PM:
5/2/2015 10:45 AM Isilon Cluster rebooted, it appears service has been restored. I'm not convinced the problem is actually resolved, so I think the event report should probably stay open for the time being.

Problem Resolution: 

A patch we believe to be the source of recent instability has been rolled back. Normal operations should resume.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk ( if you have any questions.


Priority Levels:

High -- (affects a majority of campus and/or applications used by a majority of campus) – updated hourly

Medium -- (affects a substantial portion of campus and/or applications used by them) – Updated every 2 hours

Low -- (affects or minimal portion of campus and/or has minimal impact on applications used on campus) – Updated every 4 hours

None -- (minimal to no urgency associated with resolving the incident/event) – Will update when resolved.

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