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Up-to-Date System Information:

UWStudent Computer Lab Performance and Login Issues, Updated 9/14


posted 8/30/2011 11:20:39 AM
closed 9/22/2011 4:30 PM

 

Who is affected?

Users logging into and using the UWStudent computer lab system.

More details:

Starting on August 30th IT began to receive reports that logins to lab nodes were taking an unusually long time to complete. Performance issues continue and are not limited to just login times, but affect all services that the student storage server provides. This includes anything that could be held on a user’s H: drive, including application data. Classfiles and \\windows.uwyo.edu\labapps, which includes Compass, could also be impacted at peak times, as well as instructors’ use of classroom response systems.

Problem resolution:

Updated 9/22, 4:30 pm:

IT personnel corrected the problems and restored normal service by 4:30 pm, Thursday, September 22nd.

 

Updated 9/14, 10 am:

IT personnel have determined that high demand is impacting the performance of the UWStudent computer lab system.  During peak times the student storage server is experiencing 100% utilization of all of its processors.  IT is working with Microsoft to help determine the cause of the spike in processor usage, but at this time a cause and resolution has not been determined.  Currently recorded spikes in processor usage are regularly occurring at the following days and times:

Monday – Wednesday – Friday
9:50am – 10:05am
10:50am – 11:05am
11:50am – 12:10pm
12:50pm – 1:10pm

Tuesday and Thursday
9:20am – 9:40am
10:50am – 11:05am
12:00am – 1:20pm
2:30pm – 2:45pm


Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.

 


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