Who is affected?

Users placing unanswered calls to campus Nortel phone sets.

More details:

After start of business this morning, Monday, December 7th, IT was aware of a problem with Unified Messaging and campus Nortel phone sets. When an individual calls a user with a Nortel phone and is sent to voice mail the generic greeting is played instead of the user specific greeting. This prevents the caller from leaving voice mail.

Problem resolution:

IT personnel corrected the problem and restored normal service shortly after 9:00 am.

Information Technology apologizes for any inconvenience this may cause you. Please contact your departmental consultant, call the Help Desk at 766-HELP (4357), option 1, or send an email to the Help Desk (userhelp@uwyo.edu) if you have any questions.