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2016 Incident Archives
Blackboard 3.12.6 Upgrade
posted 1/8/2016 8:40:14 AM
closed 1/10/2016 1:40 PM
Firewall Upgrade
posted 1/8/2016 9:59:50 AM
closed 1/10/16 2:40:00 AM
Banner XE Faculty Grade Entry update
posted 1/13/2016 2:36:26 PM
closed 1/14/2016 2:15 PM
Sierra 2.1 Upgrade
posted 1/14/2016 4:29:48 PM
closed 1/19/2016 8:52 AM
BEIS 8.3.1 and BEP 2.0 Upgrades
posted 1/22/2016 9:00:45 AM
closed 1/24/2016 7:33 AM
Slow storage issue
posted 1/23/2016 1:02:40 AM
closed 1/23/2016 1:47 PM
Team Dynamix Performance Degredation
posted 1/26/2016 9:04:51 AM
closed 1/26/2016 10:00:00 AM
Wireless access in Classroom Building
posted 1/27/2016 6:10:35 PM
closed 1/27/2016 7:21:35 PM
Downey Hall East Network
posted 1/28/2016 8:32:24 AM
closed 1/28/2016 11:18 AM
testing
posted 2/2/2016 2:20:17 PM
closed 2/2/2016 2:20:17 PM
Office 365 Clutter
posted 2/3/2016 4:20:42 PM
closed 2/9/2016 12:08 PM
BEIS 8.3.1 and BEP 2.0 Upgrades
posted 2/4/2016 10:22:47 AM
closed 02/07/2016 05:05 AM
Trouble logging into WyoRecords
posted 2/4/2016 3:43:36 PM
closed 2/4/2016 3:43:36 PM
Network Outage in Ross Hall
posted 2/8/2016 3:06:02 PM
closed 2/8/2016 4:11:00 PM
Network Outage on East Campus
posted 2/9/2016 7:35:51 AM
closed 2/9/2016 3:30:00 PM
Office 365 Anti-Malware
posted 2/9/2016 8:12:03 AM
closed 02/09/2016 8:15 AM
Help Desk phones are down
posted 2/9/2016 8:18:46 AM
closed 2/9/2016 8:40:46 AM
Ongoing internet outage for Casper FP, Sheridan, Cheyenne, LCCC, and Powell Seed Lab
posted 2/9/2016 3:36:15 PM
closed 2/10/2016 5:52pm
W-2 Phishing email
posted 2/10/2016 8:28:38 AM
closed 2/10/2016 10:03:38 AM
Banner Scheduled Maintenance
posted 2/11/2016 7:59:12 AM
closed 2/14/2016 5:40 AM
WyoCourses File Download Issues
posted 2/15/2016 11:10:02 AM
closed 2/18/2016 2:30 PM
TD Maintenance
posted 2/17/2016 11:35:28 AM
closed 2/23/2016 12:58:50 PM
New Phishing Email
posted 2/21/2016 7:53:32 AM
closed 2/22/2016 9:46:32 PM
Medicat Winter Upgrade
posted 2/22/2016 8:31:11 AM
closed 2/23/2016 9:38 AM
Pinnacle V6.5.2 SP1 upgrade
posted 2/22/2016 8:50:33 AM
closed 2/22/2016 11:15 AM
Virus email bombardment
posted 2/24/2016 11:40:14 AM
closed 2/25/2016 7:54 AM
WyoRecords and INB Will Be Unavailable, 2/28/2016, 4 AM-8 AM
posted 2/25/2016 12:55:56 PM
closed 2/28/2016 10:10 AM
Team Dynamix 9.3 Upgrade
posted 2/26/2016 8:09:56 AM
closed 2/29/2016 8:20:56 AM
"Incomplete response received from application" error when logging into WyoCourses
posted 3/1/2016 2:24:55 PM
closed 3/1/2016 2:55:55 PM
WyoCourses not accessible
posted 3/1/2016 2:41:52 PM
closed 03/01/16 02:40 PM
WSUS updates Issues
posted 3/2/2016 11:51:00 AM
closed 3/3/2016 3:27:36 PM
Update to IT Billing software
posted 3/8/2016 10:22:32 AM
closed 3/9/2016 7:45 AM
Update to IT Billing software
posted 3/9/2016 10:18:31 AM
closed 3/15/2016 7:21 AM
asbestos abatement in AG
posted 3/11/2016 3:21:22 PM
closed 3/16/2016 7:45:00 AM
Windows 10 Machines WSUS updates
posted 3/14/2016 11:28:50 AM
closed 3/16/2015
Team Dynamix Down
posted 3/16/2016 2:54:55 PM
closed 3/17/2016 8:18:00AM
Mailman list server maintenance
posted 3/18/2016 10:25:54 AM
closed 03/18/2016 07:00 PM
UWYO Survey Tool Upgrade
posted 3/21/2016 4:54:42 PM
closed 3/28/2016 4:45 PM
Corral Server is shut down
posted 3/23/2016 8:04:53 AM
closed 3/23/2016 9:55 AM
JAMS scheduler upgrade
posted 3/28/2016 8:59:17 AM
closed 03/29/2016
UWYO Survey Tool Update
posted 4/1/2016 10:39:16 AM
closed 4/3/2016 1:00 AM
Safe Ride Network Down
posted 4/1/2016 9:23:12 PM
closed 4/1/2016 10:40:14 PM
SolarWinds (NMS) will be unavailable 4/7/16
posted 4/6/2016 10:06:03 AM
closed 4/7/2016 8:10 AM
Lab system down
posted 4/6/2016 7:07:10 PM
closed 4/6/2016 8:15 PM
Warehouse down and student lab log ins not working
posted 4/8/2016 12:16:49 PM
closed 4/8/2016 1:16:49 PM
Storage offline
posted 4/8/2016 12:19:27 PM
closed 4/20/2016 9:30 PM
network issues in Berry Center
posted 4/11/2016 2:04:23 PM
closed 4/11/16 4:58:00 PM
Unified Messaging Issues
posted 4/11/2016 3:20:18 PM
closed 4/11/2016 4:01:00 PM
Office 365 Signin Issues
posted 4/14/2016 9:29:40 AM
closed 4/15/2016 9:15:00 AM
UWStudent lab logins and Warehouse access
posted 4/14/2016 1:12:21 PM
closed 4/20/2016 9:30 AM
Outlook Login Error
posted 4/21/2016 11:07:29 AM
closed 4/24/16 06:02 AM
UW Casper Network down
posted 4/22/2016 2:47:19 PM
closed 4/22/16 3:18 PM
West Campus networking down due to power outage
posted 4/26/2016 8:01:53 AM
closed 4/26/2016 8:00:00 PM
Isilon Storage (was Network Outage)
posted 4/30/2016 9:32:42 AM
closed 4/30/206 12:19:00 PM
Isilon Storage down
posted 4/30/2016 12:00:49 PM
closed 4/30/206 12:19:00 PM
Single Sign on Not Available
posted 5/3/2016 8:43:23 AM
closed 5/3/2016 8:57:23 AM
Backup Internet Link Outage
posted 5/5/2016 1:31:21 PM
closed 05/06/2016 1:55pm
Advance planned outage
posted 5/6/2016 5:45:22 PM
closed 5/12/2016
Phishing Email Reported
posted 5/12/2016 12:38:24 PM
closed 5/13/2016 12:38:24 PM
Engineering 1039 switch is down
posted 5/12/2016 5:21:21 PM
closed 5/12/2016 6:18:21 PM
Financials PeopleTools 8.54 Upgrade
posted 5/13/2016 10:57:04 AM
closed 5/15/2016 2:00 PM
Banner/WyoRecords patches May 22
posted 5/19/2016 2:39:34 PM
closed 5/22/2016 9:05 AM
Application Project Request/Issue
posted 5/19/2016 3:49:42 PM
closed 5/27/2016
Sagebrush / Softwaredb upgrade 5/23 - 5/24
posted 5/20/2016 9:04:37 AM
closed 5/24/2016 11:30:00 AM
Resnet issue
posted 5/20/2016 2:12:49 PM
closed 5/20/2016 2:44:49 PM
Network Outage in Engineering Bldg
posted 5/23/2016 3:06:51 PM
closed 5/23/2016 4:00:00 PM
WyoCast for President Townhall is not streaming correctly
posted 5/26/2016 9:24:45 AM
closed 6/2/2016 10:10 AM
Antivirus Pattern File Age - Endpoint(Critical)
posted 5/31/2016 6:37:55 AM
closed 5/31/2016 1435
WSUS Patching Products
posted 5/31/2016 2:34:57 PM
closed 5/31/2016 1440
Banner Maintenance on Thursday, June 2, From 4:00 a.m. to 7:00 a.m.
posted 6/1/2016 7:51:18 AM
closed 06/03/2016 06:40 AM
Sierra 2.2 Upgrade
posted 6/1/2016 8:57:52 AM
closed 6/5/2016 10:30 AM
Jams Upgrade
posted 6/3/2016 10:45:02 AM
closed 6/7/2016 8:30 AM
Oracle Security patched
posted 6/6/2016 9:24:26 AM
closed 6-7-2016
Wireless controller code upgrade
posted 6/7/2016 12:36:55 PM
closed 6/8/2016 2:48:00 AM
VOIP Phones down in ITC
posted 6/7/2016 2:32:11 PM
closed 6/7/2016 2:13 PM
Network down in Shipping and Receiving and Animal Science
posted 6/10/2016 8:59:26 AM
closed 6/10/2016 9:15:22 AM
Firewall Upgrade
posted 6/10/2016 9:42:01 AM
closed 6/12/2016 9:50 AM
Lync Server Upgrades
posted 6/10/2016 12:54:54 PM
closed 06/12/2016 7:00 AM
Network down on campus
posted 6/12/2016 9:56:51 AM
closed 6/12/2016 9:57:51 AM
Issues with Dell VRTX in Building 10
posted 6/14/2016 9:46:06 AM
closed 10/27/2016 2:02 PM
Network Outage in Service Building
posted 6/15/2016 8:09:02 AM
closed 6/15/2016 8:30 AM
Patch Tuesday - KB3159398
posted 6/15/2016 9:51:52 AM
closed 6/16/2016 9:51:52 AM
Lync Upgrade
posted 6/15/2016 11:02:25 AM
closed 6/19/2016 2:45 AM
Planned Network Outage in Bio Sci
posted 6/15/2016 4:47:51 PM
closed 6/16/2016 4:47:51 PM
Banner Scheduled Maintenance
posted 6/17/2016 12:55:47 PM
closed 6/19/2016 4:55 AM
PeopleSoft FSPRD issues
posted 6/20/2016 7:28:20 AM
closed 6/20/2016 8:22:00 AM
Wireless controller code upgrade
posted 6/20/2016 2:44:01 PM
closed 6/21/2016 1:12:00 AM
TimeClock Plus v7 upgrade
posted 6/22/2016 12:32:49 PM
closed 6/24/2016 9:45 AM
Bomgar Server Maintenance 6-22-2016 4:30pm
posted 6/22/2016 1:59:46 PM
closed 6/22/2016 4:44:00 PM
ITC Network Upgrade
posted 6/23/2016 2:54:57 PM
closed 6/24/2016 6:42:00 AM
"Alert" Phish
posted 6/27/2016 10:04:50 AM
closed 6/27/2016 3:15 PM
Network down in Hill Hall
posted 6/30/2016 7:46:50 AM
closed 6/30/2016 9:00 AM
Authentication to AcademicWorks is failing
posted 7/8/2016 8:58:46 AM
closed 7/8/2016 09:05:00 AM
Firewall Network Changes
posted 7/8/2016 2:52:00 PM
closed 7/10/2016 6:43:00 AM
Airwave monitoring system
posted 7/15/2016 10:29:04 AM
closed closed
IT Building Cooling
posted 7/19/2016 11:31:05 AM
closed 7/24/2016 11:31:05 AM
Data Center Outage
posted 7/19/2016 5:38:28 PM
closed closed
Hill Hall netwok issues
posted 7/25/2016 11:56:17 AM
closed 7/25/2016 12:22:00 PM
Possible remote site network outage
posted 7/27/2016 1:37:16 PM
closed 7/28/2016 1:37:16 PM
Airwave Upgrade
posted 7/28/2016 3:35:05 PM
closed closed
Windows Update
posted 7/28/2016 4:05:10 PM
closed 7/8/2016 16:05
Banner Scheduled Maintenance
posted 8/3/2016 8:24:26 AM
closed 8/4/2016 04:27 AM
Team Dynamix down
posted 8/4/2016 8:12:27 AM
closed 8/4/2016 8:30:00 AM
HRMS Scheduled Outage
posted 8/5/2016 2:20:41 PM
closed 8/7/2016 4:03 PM
Data Center issue
posted 8/5/2016 6:49:58 PM
closed closed
PeopleSoft Self Service not working
posted 8/8/2016 8:00:10 AM
closed 8/8/2016 8:38:00 AM
Peoplesoft HRMS processing hung
posted 8/8/2016 10:19:49 AM
closed 8/8/2016 11:22 AM
Eduroam wireless network authentication
posted 8/10/2016 6:13:49 PM
closed closed
Emergency Switch Swap
posted 8/11/2016 3:01:16 PM
closed 8/12/16 10:44am
HRMS processes stuck in Posting status
posted 8/12/2016 10:52:29 AM
closed 8/12/16 10:48am
Building 10 VRTX Switch restart
posted 8/16/2016 7:52:43 PM
closed 8/17/2016 12:55:00 AM
Resnet Network Upgrades
posted 8/18/2016 7:29:06 AM
closed 8/21/16 6:08:00 AM
Airwave upgrades
posted 8/18/2016 8:56:43 AM
closed closed
Data Center issue
posted 8/18/2016 7:16:09 PM
closed closed
VM Server moves to new hardware
posted 8/19/2016 3:49:23 PM
closed 8/21/2016 12:41 AM
Emergency patching for Cisco UCS cluster
posted 8/23/2016 2:54:30 PM
closed 08/23/2016 9:02 PM
VPN Upgrade
posted 8/24/2016 6:39:04 AM
closed closed 08/24/16 06:34 AM
WyoCourses Course calendar meeting times delete
posted 8/26/2016 4:09:28 PM
closed 08/29/2016 08:00 AM
College of Agriculture network
posted 8/29/2016 1:29:17 AM
closed closed
Banner/WyoRecords feeds and processes not running
posted 8/29/2016 8:01:58 AM
closed closed 08/30/2016 8:00 AM
More power problems in Ag
posted 8/29/2016 9:38:38 AM
closed 9/7/2016 5:01 pm
VMware blade failure
posted 8/29/2016 10:24:04 AM
closed 8/30/2016 10:24:04 AM
Jams jobs failing
posted 8/31/2016 7:19:31 AM
closed 8/31/2016 8:50 AM
PeopleSoft Human Resources and Pistol Not Responding
posted 9/1/2016 7:34:49 AM
closed 9/1/2016 7:48 AM
Emergency patching for Cisco UCS cluster
posted 9/1/2016 10:27:49 AM
closed 9/1/2016 9:00 PM
Network outage BCPA
posted 9/6/2016 7:54:03 AM
closed 9/6/2016 8:45:00 AM
WyoWeb / WyoRecords link issue
posted 9/6/2016 9:06:21 AM
closed 09/06/2016 10:03 AM
History
posted 9/6/2016 9:47:28 AM
closed closed
Problems with network in Hoyt
posted 9/7/2016 5:05:49 PM
closed 9/8/2016 10:00:00 AM
Central Campus network issue
posted 9/10/2016 5:19:17 PM
closed closed
TeamDynamix Service Outage
posted 9/15/2016 9:10:23 AM
closed 9/16/2016 9:10:23 AM
Canvas Support Chat Tool Maintenance
posted 9/16/2016 8:34:03 AM
closed 9/25/2016 12:30 AM
Help Desk phones down
posted 9/16/2016 10:43:43 AM
closed 9/16/2016 03:59:23 PM
Issue with Webroot Antivirus and Upgrading Macs to Sierra
posted 9/20/2016 4:38:40 PM
closed 10/20/2016 4:38:40 PM
Connection between WyoRecords/Banner and payment interface
posted 9/21/2016 11:33:25 AM
closed 9/22/2016 1:56 PM
SEcondary connection to FRGP became unavailable at ~7:23 AM 9/23/16
posted 9/23/2016 8:30:06 AM
closed 9/23/2016 10:37:00 AM
Jacoby Golf Course and Plant Sciences Greenhouse Network Down
posted 9/26/2016 8:52:22 AM
closed 9/26/2016 10:16:00 AM
Bomgar Server Maintenance 3:55PM
posted 9/28/2016 3:54:18 PM
closed 9/28/2016 4:00:05 PM
Brief network outage in Spanish Walk
posted 9/29/2016 10:35:05 AM
closed 9/29/2016 12:30:00 PM
Upgrade of Degree Works Degree Audit Software
posted 9/30/2016 9:30:12 AM
closed 10/2/2016 1:45 PM
WyoCourses Down
posted 10/3/2016 9:18:16 AM
closed 10/3/2016 9:24:16 AM
DegreeWorks data issues
posted 10/4/2016 8:55:34 AM
closed 10/05/2016 9:00 AM
10/08/2016 AcademicWorks Outage
posted 10/5/2016 7:31:15 AM
closed 10/10/2016 7:30 AM
CEP and Fuel Facility networks
posted 10/6/2016 5:05:15 PM
closed closed
Wyoming State Historical Preservation Office Network Down
posted 10/12/2016 12:11:41 PM
closed 10.12.2016 04:24:00 PM
Outreach Server Upgrade
posted 10/14/2016 3:54:52 PM
closed 10/16/2016 2:56 PM
Imaging within SCCM
posted 10/20/2016 2:43:53 PM
closed 10/21/2016 8:08AM
SRX and QFX upgrade is scheduled on 10/30/2016
posted 10/20/2016 3:35:30 PM
closed 10/30/2016 11:37 AM
White Hall network
posted 10/21/2016 8:17:26 AM
closed 10/21/2016 3:00 PM
Mail gateways incorrectly quarantining mail
posted 10/21/2016 9:21:27 AM
closed 10/21/2016 11:29 AM
WyoCourses Document Viewer
posted 10/21/2016 1:12:08 PM
closed 10/22/2016 12:03 AM
Moving Banner INB to the new F5
posted 10/21/2016 3:21:22 PM
closed 10/24/2016 9:21:22 PM
Mail gateways incorrectly routing email
posted 10/25/2016 8:34:18 AM
closed 10/25/2016 06:00 PM
WEBDEV Reboot 12pm 10/25/2016
posted 10/25/2016 9:48:53 AM
closed 10/25/2016 12:33PM
Imaging within SCCM
posted 10/26/2016 11:09:14 AM
closed 10/27/2016 10:30 AM
Vet Lab network outage
posted 10/26/2016 6:28:19 PM
closed 10/26/2016 7:07 pm
eBooks cannot be opened from the Library's website
posted 10/29/2016 5:36:41 PM
closed 10/31/2016 8:10 AM
HRMS & PIstol Scheduled outage
posted 10/29/2016 9:55:02 PM
closed 10/28/2016 10:38 PM
WYOWeb Reboot 12AM 10/31/2016
posted 10/30/2016 9:34:21 PM
closed 10/31/2016 12:12 AM
Banner Maintenance on Sunday, November 6, from 4:30 am to 12:30 pm
posted 11/2/2016 11:08:31 AM
closed 11/6/2016 9:41 AM
Scheduled WyoCloud Maintenance
posted 11/2/2016 9:34:50 PM
closed 11/3/2016 9:34:50 PM
Network issues in student apartments
posted 11/3/2016 8:06:20 AM
closed 11/3/2016 8:50:00 AM
Team Dynamix 9.4.1
posted 11/3/2016 9:42:31 AM
closed 11/5/2016 9:42:31 AM
Reslife Apartments Network
posted 11/3/2016 11:10:43 AM
closed closed
"IT HELPDESK" phishing email
posted 11/9/2016 1:48:20 PM
closed 11/9/2016 4:48:20 PM
Banner Maintenance on Sunday Morning
posted 11/11/2016 8:52:06 AM
closed 11/13/2016 5:04 AM
Self registration in Team Dynamix is not working
posted 11/11/2016 10:39:57 AM
closed 11/14/2016 10:39:57 AM
Network Problems in engineering
posted 11/16/2016 1:42:53 PM
closed 11/16/2016 2:29:00 pm
Reslife apartment building 256
posted 11/22/2016 8:10:50 AM
closed 11/22/2016 9:00:00 AM
WyoCourses Scheduled Maintenance
posted 11/22/2016 10:04:24 AM
closed 11/30/2016 00:44
UWYO email addresses whitelisted in Clutter
posted 11/22/2016 1:51:48 PM
closed 11/22/16 1:51 p.m.
DegreeWorks production down
posted 11/28/2016 8:49:02 AM
closed 11/28/2016 9:40:00 AM
Jams Upgrade
posted 11/28/2016 2:47:59 PM
closed 11/30/2016 10:21:00 AM
Degreeworks Production Emergency Maintenance
posted 11/28/2016 4:33:31 PM
closed 11/28/2016 9:25 PM
WyoCourses Emergency Maintenance
posted 11/30/2016 10:02:21 AM
closed 11/30/2016 11:18
Migrating servers to different datastores
posted 12/6/2016 2:17:50 PM
closed 12/6/2016 3:57:00 PM
downey hall network issues
posted 12/6/2016 3:02:43 PM
closed 12/6/2016 3:10:00 PM
Bomgar Update
posted 12/7/2016 9:12:12 AM
closed 12/7/2016 9:30:00 AM
Merica Hall network outage
posted 12/12/2016 8:46:03 AM
closed 12/12/2016 8:50:00 AM
Engineering Network
posted 12/12/2016 9:16:48 AM
closed closed
ITC 1st floor network
posted 12/12/2016 11:28:04 AM
closed clossed
Scheduled WyoCourses Maintenance
posted 12/12/2016 3:45:31 PM
closed 12/21/2016 03:34
ITC Network
posted 12/12/2016 4:30:24 PM
closed closed
Merica Hall network
posted 12/13/2016 8:16:52 AM
closed 12/13/2016 10:58:00 AM
VMAX code upgrade
posted 12/14/2016 3:54:23 PM
closed 12/18/2016 4:45:00 AM
WyoLogin maintenance
posted 12/15/2016 9:10:29 AM
closed 12/18/2016 4:13:00 AM
EORI at WTBC Casper is down
posted 12/19/2016 9:59:21 AM
closed 12/19/2016 9:59:21 AM
VMWare VCPRD Patching
posted 12/19/2016 11:44:16 AM
closed 12/19/2016 12:53:00 PM
Multiple network equipment failures
posted 12/19/2016 10:15:02 PM
closed closed
Windows Updates causing Windows 10 reboots
posted 12/20/2016 3:51:42 PM
Education annex network
posted 12/29/2016 3:18:30 PM
closed 12/29/2016 4:43:00 pm
